Contact Us

Welcome to the Contact Channel of Grupo SEB!

To provide an efficient and personalized service, we offer different communication channels to meet the diverse needs and demands of our collaborators, students and those responsible for them.

Contact Us is an essential tool for facilitating direct dialogue between you and our institutions. If you have any questions, suggestions, compliments or requests, we are ready to listen and respond.

A detailed description of each available contact channel can be found below. Feel free to choose the one that best suits your needs.

We are available to assist you with efficiency, care and confidentiality.

For any academic, financial or service-related issues, please contact the school or department directly.

Available channels

Reporting Channel
See more
Ombudsman Channel
See more
Privacy Channel
See more
Customer Service Channel
See more

Reporting Channel

This channel was created to combat misconduct, harassment, fraud and other unethical practices. Through it, you can report suspicions or knowledge of situations involving ethical or illegal infractions.

Guaranteed confidentiality

All reports are analyzed by a specialized department of Grupo SEB, guaranteeing confidentiality, neutrality and impartiality.

Responsible use

We ask that you use this channel conscientiously and responsibly.

Responsibility

Reports must be made responsibly and based on legitimate concerns. To ensure that your report is properly investigated, it is essential to provide as much detail as possible and include the available evidence. This will help to validate your report and allow appropriate action to be taken.

Issues not covered

For academic, financial or school service-related issues, please contact the unit directly.

Report with identification

Report without identification

Ombudsman Channel

Grupo SEB’s Ombudsman Channel is available to receive suggestions, compliments, complaints and criticisms about our services, products or customer service. Our goal is to listen to you and continuously improve the quality of our services.

Types of report

Use this channel to share your opinion, suggest improvements or report problems related to customer service and the experience with our products and services.

Report with identification

Report without identification

Privacy Channel

At Grupo SEB, we follow strict security and integrity standards when processing personal data. This channel has been developed to receive complaints regarding the use of your personal data.

Privacy and anonymity

You can choose to identify yourself or remain anonymous. In both cases, your information will be treated with the highest level of care and confidentiality.